How do I get in touch with the Management Office?
Our business office is located at 309 College Street office and is staffed weekdays from 9:30 A.M. until 4:00 P.M. The office is accessed via the red door on the parking lot side of the building. There is a secure rent drop box to the right of our office door that can be accessed anytime.
Our mailing address is PO Box 4279, Burlington, VT 05406.
Our office email address is firstname.lastname@example.org.
Finney Crossing Apartments Website:
The Finney Crossing Apartments website can be found at www.finneycrossingapts.com. On this site you will find an access link to IMPAK, our maintenance reporting system.
When is my rent due and where do I send it?
Rent checks, made out to Finney Crossing Apartments, can be sent by mail to Finney Crossing Apartments, c/o Rieley Properties, PO Box 4279, Burlington Vermont 05406. Please print the tenant’s name, building and apartment number on the check.
If you prefer to deliver your rent in person, our office is located at 309 College Street in Burlington. Our office entrance is the red door on the parking lot side of the building. For your convenience there is a secure drop box available to the right of our office door, for use during non-business hours. Please do not mail payments to the 309 College Street address, instead please use our PO BOX address listed above.
What do I do if I need Maintenance?
The IMPAK login site is located at www.impaksolutions.com/rieley or a link can be accessed from the www.RieleyProperties.com website. IMPAK requires both a user name and password which you will be emailed once you move into your apartment. Please let our office know if you are having difficulties logging in or would like your user name or password resent. Tenants providing an email address with their work request will receive notification informing them when their maintenance work order has been resolved.
What if there is an Emergency Maintenance Situation?
What to do if you get locked out
What to do if you lose your key
What to do with trash and recycling
If you have material that can be re-used, we encourage you to take it to the Goodwill Store located in Williston. Please do not leave it in the trash building in hopes that someone else may find a need for it.
Each apartment is equipped with a recycle bin. All recycled materials should be brought to the recycle dumpster, located in the trash/recycling buildings in the parking area. For questions regarding recycling please call the Management Office or Chittenden Solid Waste at (802)658-5176.
Swimming Pool Basics
There is NO lifeguard on duty and tenants use the pool at their own risk.
The pool area is open from 9 am to 9 pm. To access the pool changing rooms and bathrooms, Tenants will need to use a key code. Key codes will be emailed to Tenants once the pool has been opened or the code can be requested from the Management Office.
Children under the age of 14 must be accompanied by an adult at all times. No exceptions.
Swim diapers are required for infants and toddlers. No exceptions.
Tenants are welcome to have guests at the pool, however; Tenants are required to accompany their guests at the pool at all times and guests must follow all applicable safety rules.
Other pool area rules include, but are not limited to the following: No diving. No smoking. No alcohol. No animals. No glass bottles or containers. No running, pushing, roughhousing or unnecessary yelling or noise. Be considerate of others.
What do I need to do prior to moving in?
- Contact Green Mountain Power to set up your electricity account. Their contact information is (888)835-4672 or at www.greenmountainpower.com.
- If you would like to set up internet/cable service, the building is pre-wired with Comcast. Our contact representative is Kevin Bauer. He can be reached by phone at (802)-578-9824 or via email at Kevin_Bauer@cable.comcast.com. The Comcast website is http://www.xfinity.com.
One week prior to your move in date:
- Schedule a check-in inspection with our Property Manager, Susan Breen at 802-324-1454. You will receive your apartment and mail keys at your check-in inspection. It is recommended that all tenants on the lease be present for the Move-In Inspection.
How do I renew my lease?
If notification has been given or received that a lease will not be renewed, Management will begin to advertise and show the unit. 24 hour notice will be given by email prior to showings.
What do I need to know about moving out?
- A Move-Out Inspection must be scheduled with one of our Property Managers. You can reach either Susan Breen at 802-324-1454 or Tina Benoit at 802-825-4098.
- The unit must be clean. This includes all kitchen appliances, refrigerator, cupboards, counters, floors, bathrooms, cabinets, stove tops, ovens, broilers etc.
- All personal belonging and debris must be removed from both the unit and storage locker.
- The carpets must be professionally cleaned. We can arrange to have your carpets professionally cleaned and we will deduct this charge from the security deposit or if you prefer to arrange to have the carpets to be professionally cleaned, you must provide a paid receipt showing that they have been professionally done.
- A reasonable amount of wear and tear is expected; however, deductions will be made from the security deposit for excessive damage and required cleaning. Charges will also be assessed for removal of any and all personal belongings left in the apartment at move-out.
- All unit keys, mailbox keys, and storage locker keys must be turned in at Move-Out.
- Tenants must provide a forwarding address prior to vacating.
What do I need to know about my security deposit?
Tenants must provide the Management with a forwarding address prior to vacating the unit. A Thirty Dollar ($30) fee will be applied if Management needs to place a stop payment on and reissue a security deposit check because the Tenant did not provide the correct forwarding address prior to vacating the unit.
Common Maintenance Fixes
How do I work my thermostat?
Key points to note:
- There is a KEYLOCK option on your thermostat that can help prevent unwanted tampering with your settings or temperatures. If the KEYLOCK is turned on, you will notice the KEYLOCK icon: The KEYLOCK function can be turned off and on with the following four-button sequence: NEXT, NEXT, NEXT, HOLD.
- “FILTER CHANGE” ERROR MESSAGE: Your thermostat is a universal thermostat which can be for heating systems that do or do not require filters. Finney Crossing Apartments uses baseboard hot water heat which does not require the use of filters. If your thermostat flashes a “FILTER CHANGE” error message, you can either disregard it, as there are no filters in need of changing for your unit or you can reprogram your thermostat to turn off the filter change messages. To turn off the filter change messages: Turn the dial to AIR FILTER, Press the UP and DOWN buttons together at the same time, toggle the air filter setting to OFF. Once you have done this, return the dial back to RUN.
- To Set the DAY/TIME: Rotate the dial to SET DAY/TIME position. You should see the word SET appear on the display, along with the clock and a day of the week that is flashing. With the day flashing, press the UP button to advance the day to the desired day. Press the NEXT button, this should cause the time to start flashing and the day to remain on steady. Using either the UP or DOWN buttons, adjust the clock to the desired time. The clock digits will change rapidly if either the UP or DOWN buttons are held in the pressed position.
- HEATING: Basic operation of your heating system can be obtained by ensuring that the rotary dial is in the RUN position, and simply moving the temperature mode to the HEAT position. Prior to being set initially with your custom temperature program, and also after a Software Reset, the thermostat will follow the default temperature program routines that are preset within the thermostat’s memory, as shown below:
Early Morning 6:00 AM 70F (21C) Daytime 8:00 AM 62F (17C) Early Evening 6:00 PM 70F (21C) Late Evening 10:00 PM 62F (17C)
Temperature Override: A temperature override occurs in RUN mode, anytime the user adjusts the set temperature to a value that differs from the stored program for that day and time. When the thermostat is in an Override, the word Override will appear in the temperature area of the display. The thermostat will maintain the thermal control using the new set temperature until the start of the next program period time is reached. At the start of the next program period, the set temperature will return to its programmed value. To enter an Override, push either the UP or Down button to the new desired set temperature value. An Override may be cancelled by rotating the dial, changing the temperature mode switch or by initiating a Temperature Hold.
Temperature Hold: A temperature Hold is similar to an override, but is used for maintaining a constant set temperature for a longer time duration. Once a Hold is initiated, the thermostat will maintain the Hold set temperature indefinitely. To enter a Hold, press the HOLD button once and the word Hold will appear in the temperature portion of the screen, along with the set temperature flashing. While the set temperature is flashing, push either the UP or DOWN button to the new desired set temperature value. To cancel a Hold, press and release the HOLD button once again, rotate the dial, or change the Temperature mode switch.
- COOLING: Although this thermostat has a cooling mode program built into it, your air conditioning unit is not controlled by this thermostat. If you see notifications regarding “cooling” or the COOL programming button on the thermostat, please disregard them as they do not affect or control your air conditioner.If you live at 236 Zephyr Road your air conditioning is controlled by a wall mounted device that looks similar to your heating thermostat.If you live at 88 Holland Lane, 178 Holland Lane or 87 Seymour Street, you have been provided with a hand held remote that controls your air conditioning unit.
Please call our office at 802-861-7778 or log into your IMPAK account at http://www.ImpakSolutions.com/Rieley if you would like to request programming assistance.
How do I reset a circuit breaker?
- Too many appliances on one circuit.
- Adding an additional appliance, computer, air conditioner or other appliance to an overloaded circuit.
- Defective appliance or worn appliance
A power failure in one section of a unit is often the result of a tripped circuit breaker. Tenants are asked to locate the cause of the power failure before returning the circuit breaker to the ON position. First, push all switches to the OFF position, and wait a few moments. Second, switch them back to the ON position. If power is not restored by resetting the circuit breaker or unplugging defective appliances, please report the maintenance issue by either calling or emailing the Management office or logging the issue into IMPAK.
How do I unclog a toilet?
One of the most common household problems we all face from time to time is the clogged toilet. Fortunately most clogs can be fixed by using the correct type of plunger.
Do Not Use a Cup Plunger for Toilet
There are two basic types of plungers. The “cup” plunger and the “flange” plunger. A cup plunger is flat across the bottom and is designed for creating a seal against a flat surface such as the bottom of a bathtub. Toilets however have a bowl shape and cup plungers don’t work because they lose their seal when you pull up. For use with toilets, you need to use a Flange Plunger which has a specially tapered bottom that is designed to seal the drain outlet in the bottom of a toilet bowl to maintain the required vacuum and pressure during while plunging.
How to Plunge
Once you see that the toilet is draining slowly or is stopped up, do not flush it again. Gently push the flange plunger through the water allowing air to escape from the plunger body. Once the plunger is sealed around the drain outlet in the bottom of the bowl, plunge up and down rapidly until the clog is broken and the water level seems to drop.
Test for Drainage
You want to test and see if the toilet will drain once you think you’ve cleared the clog, but don’t do this by flushing the toilet again until you’re sure the clog is removed. To test for drainage you have to add water. This can be done one of two ways.
The first way is to slowly pour water into the toilet as from a bucket. The second way is to open the toilet tank lid and SLOWLY lift the flapper seal at the bottom of the tank until water begins to enter the bowl. Do not lift the flapper all the way up or else the toilet will flush.
If water goes down the toilet easily, the clog is cleared. If not, then try again by repeating the previous step and this step a time or two more. If repeated attempts to clear the clog fail, please call our Management Office at 802-861-7778.
What to know about your air conditioner
At our 236 Zephyr Road building, the air conditioning is controlled by a wall mounted device similar to a thermostat. The wall thermostats are not connected to your air conditioner and will not control it. For the Holland Lane and Seymour buildings, the air conditioning units are controlled by remotes. These remotes will be provided to you upon move in. Replacement remotes are a $75.00 charge.