Tenant Resource Center

Rieley Properties Management Office (802) 861-7778
Our business office is located at 309 College Street office and is staffed weekdays from 9:30 A.M. until 4:00 P.M.  The office is accessed via the red door on the parking lot side of the building.  There is a secure rent drop box to the right of our office door that can be accessed anytime.

Mailing Address:

Our mailing address is PO Box 4279, Burlington, VT 05406.

Email address:

Our office email address is info@rieleyproperties.com.

Finney Crossing Apartments Website:
The Rieley Properties website can be found at www.burlingtonapartments.com.

Rent is due, in full, on or before the first day of each month and is payable to Rieley Properties.  The Lease Agreement provides Tenants with a five (5) day grace period. Any rent received after the five day grace period will be considered late and a late fee of 5% of the monthly rent will be charged.

Rent checks, made out to Rieley Properties, can be sent by mail to

Rieley Properties, PO Box 4279, Burlington Vermont 05406. Please print the tenant’s name, building and apartment number on the check.

If you prefer to deliver your rent in person, our office is located at 309 College Street in Burlington.  Our office entrance is the red door on the parking lot side of the building. For your convenience there is a secure drop box available to the right of our office door, for use during non-business hours. Please do not mail payments to the 309 College Street address, instead please use our PO BOX address listed above.

Tenants are responsible for the general upkeep of their unit and are requested to promptly report any items that need maintenance.  Tenant requests for apartment repairs can be reported to the Management Office via telephone at 802-861-7778, email at info@rieleyproperties.com.

For those buildings which use our maintenance reporting software, IMPAK, maintenance requests can be directly entered into the maintenance website.   IMPAK requires both a user name and password which you will be emailed once you move into your apartment.  Please let our office know if you are having difficulties logging in or would like your user name or password resent.  Tenants providing an email address with their work request will receive notification informing them when their maintenance work order has been resolved.

If the emergency involves fire, smoke or an immediate health risk, please leave the building immediately and call 911.  If the emergency does not require 911 assistance but needs immediate attention, such as water flowing through the ceiling, please call 802-324-5285 to notify our emergency maintenance staff. Our Maintenance Staff are available for emergencies during non-business hours, on weekends and holidays.  Please remember that a plugged toilet is not an emergency.

In the event of an accidental lock-out, please call our Management Office at 802-861-7778 during business hours and we will do our best to open your apartment for you as quickly as possible for no charge.  After-hours lock-out service requests require that our Emergency Maintenance Staff to travel from their home to provide you entry. Tenants requesting after-hour lock-out service will be charged a lock-out fee of Fifty Dollars ($50.00).  Management does not guarantee an immediate response to after-hours lock-out requests.

Tenants who misplace their building, apartment or mail keys may request a replacement key from the Management Office.  There is a $5 charge for each replacement keys and Tenants will be instructed which locksmith to visit to pick up their new key.  For security purposes, please report lost keys to the Management Office.

Each building has a dumpster or garbage tote for trash and each unit is equipped with a recycle bin.  The City of Burlington does have a mandatory recycling program.  Blue bins for curbside collection are provided at no cost and additional bins may be picked up at the Department of Public Works office at 645 Pine Street.

 

Please ensure that recyclables are not put into the trash and trash is not put in with the recyclables.  All recycled materials must be loose in the bin or in paper bags.  Items in plastic bags will not be accepted.

Your bin should be placed on the green space in front of the building on your recycling day.  Please claim your bin once it has been emptied.  See the chart below for your building’s schedule. For questions regarding recycling, please call the Management Office or Chittenden Solid Waste at (802)658-5176.

 

Rieley Properties

Trash and recycling schedule for our properties:

Property Address                                            Trash Removal Schedule                              Recycling Schedule

10-12 Converse Court                                    Tuesday and Thursday                                   Wednesday

118 South Willard Street+                             Tuesday and Thursday                                   Tuesday
+Pickup location on College Street near driveway

121 South Willard Street                               Tuesday                                                               Tuesday

16-18 Lafayette Place                                     Tuesday                                                               Wednesday

20 Green Street                                                Tuesday                                                               Wednesday

21 Morse Place                                                 Tuesday                                                               Monday

30-34 Green Street                                         Tuesday                                                               Wednesday

309 College Street                                           Thursday                                                             Wednesday

31-33 Hickok Place                                           Thursday                                                             Wednesday

32 Gosse Court                                                 Wednesday                                                        Thursday

34 North Prospect                                           Tuesday                                                               Tuesday

355 Ethan Allen Parkway                               Thursday                                                             Thursday

44 Isham Street                                               Thursday                                                             Wednesday

60-62 Bradley Street                                       Tuesday                                                               Wednesday

61 South Union                                                 Tuesday                                                               Wednesday

63-69 Lakeside Avenue                                 every other Wednesday                                               Monday

81 Buell Street                                                   Tuesday                                                               Wednesday

817 Pine Champlain School*
*Use appropriate garbage/recycling dumpsters located in the parking lot

Finney Crossing Apartments*
*Use appropriate containers in the parking lot garbage/recycling buildings

Two or more weeks prior to your move in date:

1. Contact Burlington Electric to set up your electricity account. Their contact information is (802)865-7300 or at http://www.burlingtonelectric.com.
2. If you are responsible for payment of your heat please contact Vermont Gas to set up your gas account. Their contact information is (802)-863-4511 or at http://vermontgas.com.
3. If you would like to set up internet/cable service, our buildings are pre-wired with Comcast. Our contact representative is Sara Hammond.  She can be reached by phone at (802)-777-6013 or via email at Sara_Hammond@cable.comcast.com. The Comcast website is http://www.xfinity.com.

One week prior to your move in date:

1. Schedule a check-in inspection with our Property Manager, Susan Breen at 802-324-1454. You will receive your apartment key at your check-in inspection.

For most of our buildings, you will get receive a mailbox key at your Move-In Inspection.

Some of our properties require you to visit the Post Office to obtain your mailbox key.  To do this you will need to bring identification and a copy of your lease to the Burlington Post Office Carrier Station, located at 320 Pine Street, across from Curtis Lumber.

These properties are 309 College Street, 817 Pine Street, 118 South Willard and 16-18 Lafayette Place.

Tenants in good standing will be sent a Lease Renewal letter by mail 90 days prior to the end of the lease.  Any changes to the current lease will be included in the Lease Renewal letter.  This letter states that the Tenant must inform the Management Office in writing of the decision to renew the Lease or to vacate the unit Sixty (60) days prior to the current Lease’s expiration date.  If a Tenant does not reply to the Lease renewal letter, Management will assume the Tenant is renewing their lease.

If notification has been given or received that a lease will not be renewed, Management will begin to advertise and show the unit.  24 hour notice will be given by email prior to showings.

Tenants that are vacating their units will receive an email notice two weeks prior to move out that outlines the move out procedures which include the following:

1. A Move-Out Inspection must be scheduled with our Property Manager, Susan Breen at 802-324-1545.
2. The unit must be clean. This includes all kitchen appliances, refrigerator, cupboards, counters, floors, bathrooms, cabinets, stove tops, ovens, broilers etc.
3. All personal belonging and debris must be removed from both the unit and storage locker.
4. The carpets must be professionally cleaned. We can arrange to have your carpets professionally cleaned and we will deduct this charge from the security deposit or if you prefer to arrange to have the carpets to be professionally cleaned, you must provide a paid receipt showing that they have been professionally done.
5. A reasonable amount of wear and tear is expected; however, deductions will be made from the security deposit for excessive damage and required cleaning. Charges will also be assessed for removal of any and all personal belongings left in the apartment at move-out.
6. All unit keys, mailbox keys, and storage locker keys must be turned in at Move-Out.

Tenants must provide a forwarding address prior to vacating.

A security deposit equal to one month’s rent is required of all Tenants.  Security deposits must be updated any time a lease is renewed.  Security deposits cannot be used as the last month’s rent.  If necessary, the security deposit will be applied against any outstanding amounts due at move out.  Security deposits will be refunded by mail within 14 days of move-out, minus any damages or outstanding balances.

Tenants must provide the Management with a forwarding address prior to vacating the unit.  A Thirty Dollar ($30) fee will be applied if Management needs to place a stop payment on and reissue a security deposit check because the Tenant did not provide the correct forwarding address prior to vacating the unit.

Circuit breaker boxes are located in every apartment. These circuit breakers are the safety valve in each unit’s electrical system. In the case of a power failure, Tenants are encouraged to check these breakers before requesting maintenance assistance. Some typical causes are:

1. Too many appliances on one circuit.
2. Adding an additional appliance, computer, air conditioner or other appliance to an overloaded
3. Defective appliance or worn appliance

A power failure in one section of a unit is often the result of a tripped circuit breaker. Tenants are asked to locate the cause of the power failure before returning the circuit breaker to the ON position. First, push all switches to the OFF position, and wait a few moments. Second, switch them back to the ON position. If power is not restored by resetting the circuit breaker or unplugging defective appliances, please report the maintenance issue by either calling or emailing the Management office or logging the issue into IMPAK.

One of the most common household problems we all face from time to time is the clogged toilet.  Fortunately most clogs can be fixed by using the correct type of plunger.

Do Not Use the Cup Plunger for Toilet      

There are two basic types of plungers. The “cup” plunger and the “flange” type plunger. The cup plunger is designed for creating a seal against a flat surface such as the bottom of a sink or bathtub.  Toilets however have a bowl shape and cup plungers don’t work because they lose their seal when you pull up. For use with toilets, you need the Flange Plunger.

The Right Tool: Flange Plunger
The special bowl shape of a toilet requires a special plunger shape. And that shape is reflected in the flange plunger or a similar one called a ball plunger. Both these plungers have a specially shaped bottom designed to seal the opening in the bottom of a toilet bowl and maintain the required vacuum and pressure during the plunging action.

How to Plunge

Once you see that the toilet is draining slowly or is stopped up, do not flush it again. It’s time to use the flange plunger. Gently push the plunger through the water allowing air to escape from the plunger body. Once the plunger is sealed around the drain outlet in the bottom of the bowl, plunge up and down rapidly until the clog is broken and the water level seems to drop.

Test for Drainage

You want to test and see if the toilet will drain once you think you’ve cleared the clog, but don’t do this by flushing the toilet again until you’re sure the clog is removed. To test for drainage you have to add water. This can be done one of two ways.

The first way is to slowly pour water into the toilet as from a bucket. The second way is to open the toilet tank lid and SLOWLY lift the flapper seal at the bottom of the tank until water begins to enter the bowl.  Do not lift the flapper all the way up or else the toilet will flush.

If water goes down the toilet easily, the clog is cleared. If not, then try again by repeating the previous step and this step a time or two more.  If repeated attempts to clear the clog fail, please call our Management Office at 802-861-7778.