How do I get in touch with the Management Office?
Our business office is located at 309 College Street office and is staffed weekdays from 9:30 A.M. until 4:00 P.M. The office is accessed via the red door on the parking lot side of the building. There is a secure rent drop box to the right of our office door that can be accessed anytime.
Our mailing address is PO Box 4279, Burlington, VT 05406.
Our office email address is firstname.lastname@example.org.
Finney Crossing Apartments Website:
The Rieley Properties website can be found at www.burlingtonapartments.com.
When is my rent due and where do I send it?
Rent checks, made out to Rieley Properties, can be sent by mail to
Rieley Properties, PO Box 4279, Burlington Vermont 05406. Please print the tenant’s name, building and apartment number on the check.
If you prefer to deliver your rent in person, our office is located at 309 College Street in Burlington. Our office entrance is the red door on the parking lot side of the building. For your convenience there is a secure drop box available to the right of our office door, for use during non-business hours. Please do not mail payments to the 309 College Street address, instead please use our PO BOX address listed above.
What do I do if I need Maintenance?
For those buildings which use our maintenance reporting software, IMPAK, maintenance requests can be directly entered into the maintenance website. IMPAK requires both a user name and password which you will be emailed once you move into your apartment. Please let our office know if you are having difficulties logging in or would like your user name or password resent. Tenants providing an email address with their work request will receive notification informing them when their maintenance work order has been resolved.
What if there is an Emergency Maintenance Situation?
What to do if you get locked out
What to do if you lose your key
What to do with trash and recycling
Please ensure that recyclables are not put into the trash and trash is not put in with the recyclables. All recycled materials must be loose in the bin or in paper bags. Items in plastic bags will not be accepted.
Your bin should be placed on the green space in front of the building on your recycling day. Please claim your bin once it has been emptied. See the chart below for your building’s schedule. For questions regarding recycling, please call the Management Office or Chittenden Solid Waste at (802)658-5176.
Trash and recycling schedule for our properties:
Property Address Trash Removal Schedule Recycling Schedule
10-12 Converse Court Tuesday and Thursday Wednesday
118 South Willard Street+ Tuesday and Thursday Tuesday
+Pickup location on College Street near driveway
121 South Willard Street Tuesday Tuesday
16-18 Lafayette Place Tuesday Wednesday
20 Green Street Tuesday Wednesday
21 Morse Place Tuesday Monday
30-34 Green Street Tuesday Wednesday
309 College Street Thursday Wednesday
31-33 Hickok Place Thursday Wednesday
32 Gosse Court Wednesday Thursday
34 North Prospect Tuesday Tuesdayy
44 Isham Street Thursday Wednesday
61 South Union Tuesday Wednesday
63-69 Lakeside Avenue every other Wednesday Monday
81 Buell Street Tuesday Wednesday
817 Pine Champlain School*
*Use appropriate garbage/recycling dumpsters located in the parking lot
Finney Crossing Apartments*
*Use appropriate containers in the parking lot garbage/recycling buildings
What do I need to do prior to moving in?
- Contact Burlington Electric to set up your electricity account. Their contact information is (802)865-7300 or at http://www.burlingtonelectric.com.
- If you are responsible for payment of your heat please contact Vermont Gas to set up your gas account. Their contact information is (802)-863-4511 or at http://vermontgas.com.
- If you would like to set up internet/cable service, our buildings are pre-wired with Comcast. Our contact representative is Kevin Bauer. He can be reached by phone at (802)-578-9824 or via email at Kevin_Bauer@cable.comcast.com. The Comcast website is http://www.xfinity.com.
One week prior to your move in date:
- Schedule a check-in inspection with our Management Office at 802-861-7778. You will receive your apartment key at your check-in inspection.
How do I get a mailbox key?
Some of our properties require you to visit the Post Office to obtain your mailbox key. To do this you will need to bring identification and a copy of your lease to the Burlington Post Office Carrier Station, located at 320 Pine Street, across from Curtis Lumber.
These properties are 309 College Street, 817 Pine Street, 118 South Willard and 16-18 Lafayette Place.
How do I renew my lease?
If notification has been given or received that a lease will not be renewed, Management will begin to advertise and show the unit. 24 hour notice will be given by email prior to showings.
What do I need to know about moving out?
- A Move-Out Inspection must be scheduled with our Management Office at 802-861-7778.
- The unit must be clean. This includes all kitchen appliances, refrigerator, cupboards, counters, floors, bathrooms, cabinets, stove tops, ovens, broilers etc.
- All personal belonging and debris must be removed from both the unit and storage locker.
- The carpets must be professionally cleaned. We can arrange to have your carpets professionally cleaned and we will deduct this charge from the security deposit or if you prefer to arrange to have the carpets to be professionally cleaned, you must provide a paid receipt showing that they have been professionally done.
- A reasonable amount of wear and tear is expected; however, deductions will be made from the security deposit for excessive damage and required cleaning. Charges will also be assessed for removal of any and all personal belongings left in the apartment at move-out.
- All unit keys, mailbox keys, and storage locker keys must be turned in at Move-Out.
Tenants must provide a forwarding address prior to vacating.
What do I need to know about my security deposit?
Tenants must provide the Management with a forwarding address prior to vacating the unit. A Thirty Dollar ($30) fee will be applied if Management needs to place a stop payment on and reissue a security deposit check because the Tenant did not provide the correct forwarding address prior to vacating the unit.
Common Maintenance Fixes
How do I reset a circuit breaker?
- Too many appliances on one circuit.
- Adding an additional appliance, computer, air conditioner or other appliance to an overloaded
- Defective appliance or worn appliance
A power failure in one section of a unit is often the result of a tripped circuit breaker. Tenants are asked to locate the cause of the power failure before returning the circuit breaker to the ON position. First, push all switches to the OFF position, and wait a few moments. Second, switch them back to the ON position. If power is not restored by resetting the circuit breaker or unplugging defective appliances, please report the maintenance issue by either calling or emailing the Management office or logging the issue into IMPAK.
How do I unclog a toilet?
One of the most common household problems we all face from time to time is the clogged toilet. Fortunately most clogs can be fixed by using the correct type of plunger.
Do Not Use the Cup Plunger for Toilet
There are two basic types of plungers. The “cup” plunger and the “flange” type plunger. The cup plunger is designed for creating a seal against a flat surface such as the bottom of a sink or bathtub. Toilets however have a bowl shape and cup plungers don’t work because they lose their seal when you pull up. For use with toilets, you need the Flange Plunger.
The Right Tool: Flange Plunger
The special bowl shape of a toilet requires a special plunger shape. And that shape is reflected in the flange plunger or a similar one called a ball plunger. Both these plungers have a specially shaped bottom designed to seal the opening in the bottom of a toilet bowl and maintain the required vacuum and pressure during the plunging action.
How to Plunge
Once you see that the toilet is draining slowly or is stopped up, do not flush it again. It’s time to use the flange plunger. Gently push the plunger through the water allowing air to escape from the plunger body. Once the plunger is sealed around the drain outlet in the bottom of the bowl, plunge up and down rapidly until the clog is broken and the water level seems to drop.
Test for Drainage
You want to test and see if the toilet will drain once you think you’ve cleared the clog, but don’t do this by flushing the toilet again until you’re sure the clog is removed. To test for drainage you have to add water. This can be done one of two ways.
The first way is to slowly pour water into the toilet as from a bucket. The second way is to open the toilet tank lid and SLOWLY lift the flapper seal at the bottom of the tank until water begins to enter the bowl. Do not lift the flapper all the way up or else the toilet will flush.
If water goes down the toilet easily, the clog is cleared. If not, then try again by repeating the previous step and this step a time or two more. If repeated attempts to clear the clog fail, please call our Management Office at 802-861-7778.