Tenant Resource Center – Williston 102 Seymour Street

Rieley Properties Management Office (802) 861-7778
Our business office is located at 309 College Street office and is staffed weekdays from 9:30 A.M. until 4:00 P.M.  The office is accessed via the red door on the parking lot side of the building.  There is a secure rent drop box to the right of our office door that can be accessed anytime.

Mailing Address:

Our mailing address is PO Box 4279, Burlington, VT 05406.

Email address:

Our office email address is info@rieleyproperties.com.

Finney Crossing Apartments Website:
The Finney Crossing Apartments website can be found at www.finneycrossingapts.com. On this site you will find an access link to IMPAK, our maintenance reporting system.

Rent is due, in full, on or before the first day of each month and is payable to Finney Crossing Apartments. The Lease Agreement provides Tenants with a five (5) day grace period. Any rent received after the five day grace period will be considered late and a late fee of 5% of the monthly rent will be charged.

Rent checks, made out to Finney Crossing Apartments, can be sent by mail to Finney Crossing Apartments, c/o Rieley Properties, PO Box 4279, Burlington Vermont 05406. Please print the tenant’s name, building and apartment number on the check.

If you prefer to deliver your rent in person, our office is located at 309 College Street in Burlington. Our office entrance is the red door on the parking lot side of the building. For your convenience there is a secure drop box available to the right of our office door, for use during non-business hours. Please do not mail payments to the 309 College Street address, instead please use our PO BOX address listed above.

Our Maintenance Staff is responsible for the general upkeep and maintenance of the FCA buildings, pool and grounds. Tenants are responsible for the general upkeep of their unit and are requested to promptly report any items that need maintenance. Tenant requests for apartment repairs can be reported to the Management Office via telephone at 802-861-7778, email at info@rieleyproperties.com or logged directly into our online maintenance reporting system, called IMPAK.

The IMPAK login site is located at www.impaksolutions.com/rieley or a link can be accessed from the www.RieleyProperties.com website. IMPAK requires both a user name and password which you will be emailed once you move into your apartment. Please let our office know if you are having difficulties logging in or would like your user name or password resent. Tenants providing an email address with their work request will receive notification informing them when their maintenance work order has been resolved.

If the emergency involves fire, smoke or an immediate health risk, please leave the building immediately and call 911. If the emergency does not require 911 assistance but needs immediate attention, such as water flowing through the ceiling, please call our office at 802-861-7778.  If the emergency occurs during weekends, holidays or non-business hours, please call our emergency on call number at 802-324-8746 to notify our emergency maintenance staff.  Please remember that a plugged toilet is not an emergency.

In the event of an accidental lock-out, please call our Management Office at 802-861-7778 during business hours and we will do our best to open your apartment for you as quickly as possible for no charge. After-hours lock-out service requests require that our Emergency Maintenance Staff return to Finney Crossing Apartments from their home to provide you entry. Tenants requesting after-hour lock-out service will be charged a lock-out fee of Fifty Dollars ($50.00). Management does not guarantee an immediate response to after-hours lock-out requests.

Tenants who misplace their building, apartment or mail keys may request a replacement key from the Management Office. There is a $5 charge for each replacement keys and Tenants will be instructed which locksmith to visit to pick up their new key. For security purposes, please report lost keys to the Management Office.

Finney Crossing Apartments has two trash/recycling buildings located between the buildings in the parking lots. Trash should be placed in the appropriate dumpster. Trash should not be left on the floor of or outside of the trash building.

If you have material that can be re-used, we encourage you to take it to the Goodwill Store located in Williston. Please do not leave it in the trash building in hopes that someone else may find a need for it.

Each apartment is equipped with a recycle bin. All recycled materials should be brought to the recycle dumpster, located in the trash/recycling buildings in the parking area. For questions regarding recycling please call the Management Office or Chittenden Solid Waste at (802)658-5176.

The outdoor pool and pool house are generally open from late May through the end of September, weather dependent.

There is NO lifeguard on duty and tenants use the pool at their own risk.

The pool area is open from 9 am to 9 pm. To access the pool changing rooms and bathrooms, Tenants will need to use a key code. Key codes will be emailed to Tenants once the pool has been opened or the code can be requested from the Management Office.

Children under the age of 14 must be accompanied by an adult at all times. No exceptions.

Swim diapers are required for infants and toddlers. No exceptions.

Tenants are welcome to have guests at the pool, however; Tenants are required to accompany their guests at the pool at all times and guests must follow all applicable safety rules.

Other pool area rules include, but are not limited to the following: No diving. No smoking. No alcohol. No animals. No glass bottles or containers. No running, pushing, roughhousing or unnecessary yelling or noise. Be considerate of others.

Two or more weeks prior to your move in date:

1. Contact Green Mountain Power to set up your electricity account. Their contact information is (888)835-4672 or at www.greenmountainpower.com.
2. If you would like to set up internet/cable service, the building is pre-wired with Comcast. Our contact representative is Kevin Bauer. He can be reached by phone at (802)-578-9824 or via email at Kevin_Bauer@cable.comcast.com. The Comcast website is http://www.xfinity.com.

One week prior to your move in date:

1. Schedule a check-in inspection with our Management Office at 802-861-7778. You will receive your apartment and mail keys at your check-in inspection. It is recommended that all tenants on the lease be present for the Move-In Inspection.

Tenants in good standing will be sent a Lease Renewal letter by mail 90 days prior to the end of the lease. Any changes to the current lease will be included in the Lease Renewal letter. This letter states that the Tenant must inform the Management Office in writing of the decision to renew the Lease or to vacate the unit Sixty (60) days prior to the current Lease’s expiration date. If a Tenant does not reply to the Lease renewal letter, Management will assume the Tenant is renewing their lease.

If notification has been given or received that a lease will not be renewed, Management will begin to advertise and show the unit. 24 hour notice will be given by email prior to showings.

Tenants that are vacating their units will receive an email notice two weeks prior to move out that outlines the move out procedures which include the following:

1. A Move-Out Inspection must be scheduled with Management Office at 802-861-7778.
2. The unit must be clean. This includes all kitchen appliances, refrigerator, cupboards, counters, floors, bathrooms, cabinets, stove tops, ovens, broilers etc.
3. All personal belonging and debris must be removed from both the unit and storage locker.
4. The carpets must be professionally cleaned. We can arrange to have your carpets professionally cleaned and we will deduct this charge from the security deposit or if you prefer to arrange to have the carpets to be professionally cleaned, you must provide a paid receipt showing that they have been professionally done.
5. A reasonable amount of wear and tear is expected; however, deductions will be made from the security deposit for excessive damage and required cleaning. Charges will also be assessed for removal of any and all personal belongings left in the apartment at move-out.
6. All unit keys, mailbox keys, and storage locker keys must be turned in at Move-Out.
7. Tenants must provide a forwarding address prior to vacating.

A security deposit equal to one month’s rent is required of all Tenants. Security deposits must be updated any time a lease is renewed. Security deposits cannot be used as the last month’s rent. If necessary, the security deposit will be applied against any outstanding amounts due at move out. Security deposits will be refunded by mail within 14 days of move-out, minus any damages or outstanding balances.

Tenants must provide the Management with a forwarding address prior to vacating the unit. A Thirty Dollar ($30) fee will be applied if Management needs to place a stop payment on and reissue a security deposit check because the Tenant did not provide the correct forwarding address prior to vacating the unit.

At Finney Crossing Apartments, you have a LUXPRO programmable thermostat in your apartment. Attached to this email you will find a copy of the LUXPRO operating instructions for programming your thermostat.
Key points to note:

1. There is a KEYLOCK option on your thermostat that can help prevent unwanted tampering with your settings or temperatures. If the KEYLOCK is turned on, you will notice the KEYLOCK icon: The KEYLOCK function can be turned off and on with the following four-button sequence: NEXT, NEXT, NEXT, HOLD.
2. “FILTER CHANGE” ERROR MESSAGE: Your thermostat is a universal thermostat which can be for heating systems that do or do not require filters. Finney Crossing Apartments uses baseboard hot water heat which does not require the use of filters. If your thermostat flashes a “FILTER CHANGE” error message, you can either disregard it, as there are no filters in need of changing for your unit or you can reprogram your thermostat to turn off the filter change messages. To turn off the filter change messages: Turn the dial to AIR FILTER, Press the UP and DOWN buttons together at the same time, toggle the air filter setting to OFF. Once you have done this, return the dial back to RUN.
3. To Set the DAY/TIME: Rotate the dial to SET DAY/TIME position. You should see the word SET appear on the display, along with the clock and a day of the week that is flashing. With the day flashing, press the UP button to advance the day to the desired day. Press the NEXT button, this should cause the time to start flashing and the day to remain on steady. Using either the UP or DOWN buttons, adjust the clock to the desired time. The clock digits will change rapidly if either the UP or DOWN buttons are held in the pressed position.
4. HEATING: Basic operation of your heating system can be obtained by ensuring that the rotary dial is in the RUN position, and simply moving the temperature mode to the HEAT position. Prior to being set initially with your custom temperature program, and also after a Software Reset, the thermostat will follow the default temperature program routines that are preset within the thermostat’s memory, as shown below:
   

   Early Morning	6:00 AM 70F (21C)
   Daytime	8:00 AM 62F (17C)
   Early Evening	6:00 PM 70F (21C)
   Late Evening	10:00 PM 62F (17C)

   Temperature Override: A temperature override occurs in RUN mode, anytime the user adjusts the set temperature to a value that differs from the stored program for that day and time. When the thermostat is in an Override, the word Override will appear in the temperature area of the display. The thermostat will maintain the thermal control using the new set temperature until the start of the next program period time is reached. At the start of the next program period, the set temperature will return to its programmed value. To enter an Override, push either the UP or Down button to the new desired set temperature value. An Override may be cancelled by rotating the dial, changing the temperature mode switch or by initiating a Temperature Hold.
   Temperature Hold: A temperature Hold is similar to an override, but is used for maintaining a constant set temperature for a longer time duration. Once a Hold is initiated, the thermostat will maintain the Hold set temperature indefinitely. To enter a Hold, press the HOLD button once and the word Hold will appear in the temperature portion of the screen, along with the set temperature flashing. While the set temperature is flashing, push either the UP or DOWN button to the new desired set temperature value. To cancel a Hold, press and release the HOLD button once again, rotate the dial, or change the Temperature mode switch.

5. COOLING: Although this thermostat has a cooling mode program built into it, your air conditioning unit is not controlled by this thermostat. If you see notifications regarding “cooling” or the COOL programming button on the thermostat, please disregard them as they do not affect or control your air conditioner.If you live at 236 Zephyr Road your air conditioning is controlled by a wall mounted device that looks similar to your heating thermostat.If you live at 88 Holland Lane, 178 Holland Lane or 87 Seymour Street, you have been provided with a hand held remote that controls your air conditioning unit.

Please call our office at 802-861-7778 or log into your IMPAK account at http://www.ImpakSolutions.com/Rieley if you would like to request programming assistance.

Circuit breaker boxes are located in every apartment. These circuit breakers are the safety valve in each unit’s electrical system. In the case of a power failure, Tenants are encouraged to check these breakers before requesting maintenance assistance. Some typical causes are:

1. Too many appliances on one circuit.
2. Adding an additional appliance, computer, air conditioner or other appliance to an overloaded circuit.
3. Defective appliance or worn appliance

A power failure in one section of a unit is often the result of a tripped circuit breaker. Tenants are asked to locate the cause of the power failure before returning the circuit breaker to the ON position. First, push all switches to the OFF position, and wait a few moments. Second, switch them back to the ON position. If power is not restored by resetting the circuit breaker or unplugging defective appliances, please report the maintenance issue by either calling or emailing the Management office or logging the issue into IMPAK.

One of the most common household problems we all face from time to time is the clogged toilet.  Fortunately most clogs can be fixed by using the correct type of plunger.

Do Not Use a Cup Plunger for Toilet

There are two basic types of plungers. The “cup” plunger and the “flange” plunger. A cup plunger is flat across the bottom and is designed for creating a seal against a flat surface such as the bottom of a bathtub.  Toilets however have a bowl shape and cup plungers don’t work because they lose their seal when you pull up. For use with toilets, you need to use a Flange Plunger which has a specially tapered bottom that is designed to seal the drain outlet in the bottom of a toilet bowl to maintain the required vacuum and pressure during while plunging.

How to Plunge

Once you see that the toilet is draining slowly or is stopped up, do not flush it again. Gently push the flange plunger through the water allowing air to escape from the plunger body. Once the plunger is sealed around the drain outlet in the bottom of the bowl, plunge up and down rapidly until the clog is broken and the water level seems to drop.

Test for Drainage

You want to test and see if the toilet will drain once you think you’ve cleared the clog, but don’t do this by flushing the toilet again until you’re sure the clog is removed. To test for drainage you have to add water. This can be done one of two ways.

The first way is to slowly pour water into the toilet as from a bucket. The second way is to open the toilet tank lid and SLOWLY lift the flapper seal at the bottom of the tank until water begins to enter the bowl.  Do not lift the flapper all the way up or else the toilet will flush.

If water goes down the toilet easily, the clog is cleared. If not, then try again by repeating the previous step and this step a time or two more.  If repeated attempts to clear the clog fail, please call our Management Office at 802-861-7778.

Your apartment comes with a mini-split air conditioning system. The compressor is mounted on your porch. In one bedroom apartments, the air conditioning unit is mounted on the living room wall. In two bedroom apartments, there are two units, one mounted on the living room wall and a second one in the master bedroom.

At our 236 Zephyr Road building, the air conditioning is controlled by a wall mounted device similar to a thermostat. The wall thermostats are not connected to your air conditioner and will not control it. For the Holland Lane and Seymour buildings, the air conditioning units are controlled by remotes. These remotes will be provided to you upon move in. Replacement remotes are a $75.00 charge.