Normal Maintenance Requests
Maintenance requests can be reported to the Management Office via our online maintenance reporting system called IMPAK. You may also report them to our Management Office via telephone 802-861-7778. The Impak web address is https://www.ImpakSolutions.com/Rieley. IMPAK requires both a username and password. Please let our office know if you are having difficulties logging into IMPAK or would like your username or password resent. Tenants providing an email address with their work request will receive an email notification when their maintenance work order has been resolved.
In Case of an Emergency Maintenance Situation
If the emergency involves fire, smoke or an immediate health risk, please leave the building immediately and call 911. If the emergency does not require 911 assistance but needs immediate attention, such as water flowing through the ceiling, please call our office at 802-861-7778. If the emergency occurs during weekends, holidays or non-business hours, our after-hours emergency number is 802-324-8746 .
Please remember that a plugged toilet is not an emergency.